Grand Sunset Princess – A Favorite for Families in Playa del Carmen
About the Hotel
Rooms & Suites
The Grand Sunset Princess offers 674 rooms, including Deluxe Junior Suites, Platinum Suites, Laguna Villa Suites, and Master Suites. Rooms feature 1 king or 2 double beds, a sofa, and a full bathroom with a hot tub. Select suites have private swim-out pool access or a hot tub on the terrace. Amenities include high-speed Wi-Fi, flat-screen TVs, minibars, and ceiling fans. The Platinum Suites include exclusive services like thermal spa access and reserved beach areas.
Dining & Bars
The resort has 12 restaurants, including La Hacienda (Mexican), Mamma Mia (Italian), La Fondue (Swiss), and Miso (Asian). There are 19 bars, including poolside and beachfront options. The Chill Out Beach Club Restaurant serves seafood with ocean views. Breakfast buffets are available at Verde and Naranja restaurants. The Sports Bar operates 24/7.
Leisure & Activities
Guests can use 12 pools, including adults-only and family-friendly options. Non-motorized water sports like snorkeling and paddleboarding are included. The 1,700 m^2 Spa Princess features a thermal circuit, Roman baths, and a Mayan-inspired Temazcal. The gym has Technogym equipment, and there are 6 tennis courts, 2 padel courts, and a basketball court. Evening entertainment includes live shows at the Princess Theatre and dancing at Disco Areito.
Location & Access
The hotel is 15 km from Playa del Carmen Airport and 6.5 km from Quinta Avenida, a pedestrian street with shops and restaurants. Nearby attractions include Xcaret Park (5 km), Cozumel Island (ferry access), and the Mayan ruins of Tulum (45 km). A shuttle runs to Playa del Carmen center three times daily for $70 pesos per trip.
Services & Extras
All-inclusive rates cover meals, drinks, and activities. Platinum Suite guests receive personalized concierge service and spa access. The kids' club (ages 4-12) has a pool and games. Wedding packages include beach ceremonies and private dinners. Babysitting, laundry, and motorized water sports are available for an extra fee. Free Wi-Fi is provided in rooms and lobbies.
Choose from a variety of room types
Availability and pricing for your selected dates
Tips on navigating the city
Access a full list of transport options to make getting around with your family easy
Facilities
General
- Non-smoking rooms
- Free Wi-Fi
- Parking
- Safe deposit box
- 24-hour reception
- VIP check-in/ -out
- Express check-in/ -out
- No pets allowed
- Rooms/ Facilities for disabled
- 24-hour security
- Luggage storage
- Lift
- Currency exchange
- ATM/Cash machine
- Hairdresser
Sports & Fitness
- Fitness centre
- Wind surfing
- Diving
- Snorkelling
- Tennis court
- Billiard tables
- Darts
- Table tennis
- Sports trainer
Guest Parking
- Dryer
Services
- Room service
- Housekeeping
- Laundry
- Dry cleaning
- Tours/Ticket assistance
- Shops/Commercial services
- Welcome drink
Dining
- Restaurant
- Snack bar
- Bar/ Lounge area
- Special diet menus
Business
- Meeting/ Banquet facilities
- Fax/Photocopying
Children
- Cots
- Babysitting/Child services
- Board games
- Children's menu
- Children's play area
- Kids club
- Game room
Spa & Leisure
- Outdoor swimming pool
- Beach access
- Beach umbrellas
- Sun loungers
- Live entertainment
- Night club
- Garden area
- Spa & wellness centre
- Steam room
- Jacuzzi
- Pedicure
- Manicure
- Waxing
- Body scrub
- Facial
- Treatment room
- Body wraps
- Massage
- Make up services
Room features
- Air conditioning
- Mini-bar
- Sitting area
- Terrace
- Garden furniture
- Tea and coffee facilities
- Ironing facilities
Bathroom
- Free toiletries
Self-catering
- Dryer
Media
- Flat-screen TV
- AM/FM alarm clock
Location
Family-focused reviews and ratings
A few initial hiccups were quickly resolved by the amazing concierge, Arley! He went above and beyond, saving our trip and making it truly nice. The grounds are gorgeous, and the pools are perfect.
Despite some minor issues, this large resort is well-maintained and has friendly staff. The food and drinks could be improved.
A fantastic family-friendly resort with beautiful grounds and friendly staff. The transportation system is a lifesaver! The food is decent, but the reservation system needs improvement.
The staff were very nice! Moises, Ricardo, Eric, Liz, Leonardo, Roberto, and Michael all made my solo trip feel special and cute. The resort is beautiful and well-maintained.
This resort is excellent, with friendly and hardworking staff. However, check-in and check-out were slow, and getting around the large hotel requires a bit of walking or waiting for the shuttle.
